Work
Case studies from complex, regulated products
How I’ve helped banks and enterprise teams simplify services, align stakeholders and ship reusable systems — told as stories, with the outcomes up front.
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JP Morgan Chase · UK & Germany
Scaling case management across markets
How I helped a case-management platform scale across the UK and Germany, with more markets planned, by turning design principles into something teams could apply and check themselves.
Lombard · NatWest Group
Making asset finance faster for Lombard’s business customers
I led the UI uplift of Lombard’s core journeys and designed a visual proposition showing business customers a faster route to funding for a vehicle.
Airbus · via Red Hat Open Innovation Labs
Bringing Lean UX into Airbus’s DevOps world
A six-week consulting engagement that put design into a DevOps team’s own way of working — and left behind patterns and habits they kept using.
JP Morgan Chase
Other AI Projects
Case study for JP Morgan Chase’s Complex Case Manager for Scalability.