Lead Designer · Facilitator & Coach
Complex systems
Clear solutions
10+ years turning regulated financial services challenges into clear, human-centred outcomes — through facilitation, service design, and AI-integrated delivery at enterprise scale.
Customers served
Annual impact
Years experience
Selected work
Outcomes from regulated, high-stakes products
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NatWest
Streamlining NatWest’s commercial finance application
Fixing the step where customers dropped out of NatWest’s commercial finance application, then showing executives why digital deserved more investment.
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JP Morgan Chase · UK & Germany
Scaling case management across markets
How I helped a case-management platform scale across the UK and Germany, with more markets planned, by turning design principles into something teams could apply and check themselves.
Lombard · NatWest Group
Making asset finance faster for Lombard’s business customers
I led the UI uplift of Lombard’s core journeys and designed a visual proposition showing business customers a faster route to funding for a vehicle.
Airbus · via Red Hat Open Innovation Labs
Bringing Lean UX into Airbus’s DevOps world
A six-week consulting engagement that put design into a DevOps team’s own way of working — and left behind patterns and habits they kept using.
How I lead
Principal-level design is mostly about the room, the system and the people
01
Facilitate to align
I bring product, engineering, risk and operations into one room — and leave with decisions, not just notes.
02
Design the system, not the screen
Reusable patterns and architectures that let many teams ship consistently across markets.
03
Evidence over opinion
Research, testing and data turn debate into direction — especially in regulated environments.
04
Grow the people around me
Coaching designers and partners so craft and confidence scale beyond any single project.
Service Design
UX / UI Design
Facilitation
AI-Integrated Delivery
Coaching
Kind words
What partners say about working together
“Darpan turned a year-long build into a repeatable pattern our teams now use in every market.”
Name Surname
Product Director, JP Morgan Chase
“He can hold a room of risk, ops and engineering and walk out with a decision everyone owns.”
Name Surname
Head of Operations, NatWest
“A rare mix of systems thinker and coach — our designers got measurably better working with him.”
Name Surname
Design Manager
Trusted by teams at
CHASE
AIRBUS
Red Hat
accenture
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Folsam