Scaling case management across markets
How I helped a case-management platform scale across the UK and Germany, with more markets planned, by turning design principles into something teams could apply and check themselves.
Client
JP Morgan Chase · UK & Germany
My role
Experience Design Lead
Team
4 squads · 4 PMs · 4+ process engineers
Impact
Users in four countries, serving 3M customers
Case types on one shared pattern
Squads building on it, with 4 PMs and 4+ process engineers