Darpan Sunwar | UX / UI Designer

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I lead design strategy for complex systems
delivering clarity, scale & measurable business impact.

From financial services to enterprise tools,
I help shape design that delivers efficiency, consistency, & measurable outcomes.

MY WORK

Case Studies

PRODUCT DESIGN

CHASE >

Fraud Data Visualisation:
Reduced case time with data-driven UX

SERVICE DESIGN, CX

CHASE >

Complaint Resolution:
Increase closure rate towards 50%

DIGITAL TRANSFORMATION

AIRBUS >

Lean UX Residency:
Delivered MVPs 3× faster with DevOps

UX/ UI

NATWEST >

Improved Onboarding for Asset Finance Customers

DIGITAL TRANSFORMATION

VP SECURITIES >

Streamlined workflows for internal efficiency

BRANDING, IA, UX

RED LETTER DAYS >

Enhanced B2B experience for corporate gifting

Chief Product Owner, AIRBUS

"Darpan helped change our way of thinking. His facilitation and openness helped us align better on what to build and why."

About Me

Hi, I’m Darpan

Product Designer with over a decade of experience leading strategy, systems design, and service transformation across finance, enterprise, and public sector organisations.

I specialise in Lean UX, service design, and systems thinking—bridging strategy, design, and technology to deliver clarity in complex environments.

From optimising Salesforce platforms at JP Morgan Chase to accelerating MVP delivery at Airbus with Red Hat Open Innovation Labs, I’ve consistently delivered measurable outcomes, including £4M+ in savings operation costs for fraud decision making to increasing 50%+ workflow improvements for CX enhancements.

Currently, I lead design on global platforms at JP Morgan Chase, collaborating with product and engineering teams to scale design systems, improve operational efficiency, and support international expansion.

I also coach designers, product managers, engineers and drive alignment across teams through rapid research, co-creation workshops, and outcome-focused delivery.